Shop FAQ

Our products are not eligible for returns, exchanges, or refunds. If you need assistance or have any questions or concerns about orders placed through our site, please do not hesitate to email us at support@lilaverse.app.

If your product has arrived damaged, kindly email us at support@lilaverse.app so we can assist you promptly. For any other questions or concerns regarding orders placed through our site, please don't hesitate to contact us.

If you've mistakenly provided the wrong address for your order, you can rectify it by clicking the “Update Address” link in your order confirmation email.
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Once an order has been shipped, we're unable to make any alterations. In such cases, you'll need to directly contact the shipping courier for further assistance. To get in touch with the shipping company, refer to the shipping confirmation email, which contains the name of the courier and the tracking number. You can locate your shipping confirmation email by searching for your order number in your email inbox.

If any items are missing from your order or if the tracking status indicates delivery but you haven't received it, kindly reach out to us at support@lilaverse.app Please ensure to include your order and tracking numbers in your email for prompt assistance.

Our shipping is currently limited to the United States, and we regret to inform you that we do not offer shipping to other countries at this time.For orders within the US, please note that each physical product order requires approximately 6-9 business days for processing. Additionally, all physical product orders come with a tracking number, enabling you to monitor the progress of your order in real-time.